Delivery coverage
We deliver to business addresses in all Australian states and territories, including metro, suburban, and most regional areas. Remote or rural locations may require extended lead times or freight surcharges, which will be communicated at the time of quote.
We do not deliver to PO Boxes. All shipments require a business address with an authorised receiver available.
Processing time
Orders confirmed before 2:00 PM AEST on a business day are typically dispatched the same day, subject to stock availability. Orders placed after this time, or on weekends and public holidays, will be dispatched on the next business day.
Estimated delivery timeframes
| Destination | Standard | Express |
|---|---|---|
| Sydney / Melbourne / Brisbane (metro) | 1–3 business days | Next business day |
| Adelaide / Perth / Canberra (metro) | 2–4 business days | 1–2 business days |
| Darwin / Hobart (metro) | 3–5 business days | 2–3 business days |
| Regional areas | 3–7 business days | Subject to carrier availability |
Delivery timeframes are estimates only and are subject to carrier conditions, stock availability, and unforeseen delays.
Shipping charges
Shipping charges are calculated based on the weight, dimensions, and destination of your order. The applicable freight rate will be included in your formal quote before order confirmation. We do not add hidden freight markups. The rate shown at quote is the rate charged.
For high-volume or regular orders, we may offer freight account arrangements. Contact us to discuss your specific requirements.
Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to the carrier’s tracking portal. You can also view your order status by logging into your SparesConnect account and navigating to your order history.
Damaged or missing items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with your order number and photos of the affected items. We will arrange a replacement or credit at no additional cost.
Damage claims submitted after 48 hours may not be eligible for replacement under carrier insurance.
Contact us
For questions about a specific shipment or freight arrangement, please contact our team. We aim to respond to all enquiries within one business day.