SparesConnect is a platform that helps customers easily find, request, and order spare parts from verified suppliers. It simplifies quotations and order management in one place.
Help center
Frequently asked questions
Quick answers about using SparesConnect: accounts, products, quotations, orders, and support.
Try keywords like quotation, tracking, or PDF.
- Customers looking for spare parts
- Suppliers and admins managing products, quotes, and orders
Yes. You need an account to request quotations, place orders, track order status, and view your history.
Yes. We follow standard security practices to protect your personal and business information.
Use the search bar to look for spare parts by name, brand, or category. Filters and sorting options help you refine results.
Some products may not be listed yet. You can still request a quotation by manually adding product details.
A quotation is a price proposal provided by the supplier based on your requested products and quantities.
Yes. You can include multiple products in a single quotation request.
You’ll be notified via email and inside the app once the admin responds.
When a quotation is approved, click Convert to Order in the quotation details. The order will be created using the quoted prices.
Yes. Products with fixed pricing can be ordered directly without requesting a quotation.
Go to the Orders section to view the current status of your orders (Pending, Confirmed, Shipped, Delivered).
Yes. Quotations and orders can be downloaded as PDF documents directly from the app.
If you experience any technical problems, please contact support through the app or via email and we’ll respond as soon as possible.
Still need help?
Our parts specialists can help with sourcing, alternatives, and lead times. Send the part numbers, photos, or machine model and we’ll respond quickly.