Returns & refunds policy

To be eligible for a return, the following conditions must be met:

• The return must be initiated within 30 days of the delivery date.
• Items must be in their original, unused condition, in original packaging with all accessories and documentation.
• Proof of purchase (order number or invoice) must be provided.
• The item must not be listed as a non-returnable item (see below).

The following items cannot be returned unless faulty:

• Custom-ordered or specially sourced parts not held as standard stock
• Items that have been installed, modified, or show signs of use
• Products with broken seals or removed protective packaging
• Hazardous or controlled materials
• Software licences or digital products

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you, including return freight. Please provide:

• Your order number
• A description of the fault or discrepancy
• Clear photos of the item and packaging (where applicable)

1. Contact us via the Contact us page or email support@sparesconnect.com.au with your order number and reason for return.
2. Receive a Return Authorisation (RA) number. Returns sent without an RA number will not be accepted.
3. Pack and ship the item to the address provided in your RA confirmation. Please include a copy of your invoice inside the package.
4. Once received and inspected, we will process your refund or exchange within 5 business days.

For change-of-mind returns, the customer is responsible for return freight costs. For faulty or incorrectly supplied items, SparesConnect will cover return freight. We recommend using a tracked shipping method, as we are not responsible for items lost or damaged in transit during a return.

Approved refunds are processed within 5 business days of receiving and inspecting the returned goods. Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original freight charges are non-refundable for change-of-mind returns unless the error was ours.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the ACL. For major failures, you are entitled to choose a refund or replacement. For minor failures, we will repair or replace the item or provide a refund.

If you have any questions about our returns process, please contact our team. We aim to respond to all enquiries within one business day.