What information we collect
We collect personal information necessary to provide our services, including:
- Name, business name, ABN, and contact details (email, phone, address)
- Account login credentials (email address and encrypted password)
- Order and quote history, product enquiries, and communication records
- Billing and shipping address information
- IP address, browser type, and usage data collected via analytics tools
How we use your information
We use your personal information to:
- Process and fulfil orders and quote requests
- Create and manage your account
- Communicate order status, shipping updates, and invoice details
- Respond to customer service enquiries
- Improve our platform, catalogue, and services
- Send relevant product and service communications (with your consent)
- Meet our legal and regulatory obligations
Disclosure of your information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Freight carriers, to fulfil delivery of your orders
- Payment processors, to securely process payments
- Cloud service providers, for hosting, email delivery, and analytics
- Legal or regulatory bodies, where required by law
All third-party service providers are required to handle your data in accordance with applicable privacy law.
Data storage and security
Your data is stored on secure servers hosted in Australia. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including:
- Encrypted data storage and transmission (HTTPS/TLS)
- Password hashing using industry-standard algorithms
- Role-based access controls for staff
- Regular security reviews
Cookies and tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse site usage. These include:
- Session cookies, required for authentication and cart functionality
- Analytics cookies, to understand how visitors interact with our site
You can control cookie settings through your browser. Disabling certain cookies may affect site functionality.
Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us using the details below.
Retention
We retain your personal information for as long as your account is active or as required to fulfil our legal obligations, resolve disputes, and enforce our agreements. Order and invoice records are retained for a minimum of 7 years in accordance with Australian tax law.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our platform after changes are posted constitutes acceptance of the updated policy.
Contact us
For privacy enquiries, access requests, or complaints, please contact us:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.